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In the case of a return, the return portion may be refunded while still valid. You can get a refund by returning your ticket to the place you purchased it.
If this was a ticket office, you'll need to complete a refund application form.
If you board a train without a ticket and reservation for that service, a new ticket must be purchased.
These tickets don't require you to travel on a specific train, but they do have restrictions on the time you can travel.
If there are no Advance fares available, you can upgrade the ticket to the most appropriate ticket for the journey you now want to make.Check at the station before you travel: you may find you don't need to pay an additional fare as long as your outward travel date remains the same.Off-Peak Day and the outward part of Off Peak tickets are only valid on the date shown on the ticket.We hereby inform you that the reservations for visits are made directly in our ticket office, when you purchase the tickets.Therefore, the email we send you is intended to explain how visits to our building work, and cannot be considered as a reservation.